Cactus Brain Studios Ltd customer privacy notice

Contact details

Email: contact@cactusbrainstudios.co.uk

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

• Contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

We keep your contact details for as long as you remain subscribed to our mailing list. You can unsubscribe at any time using the link at the bottom of any email we send, or by contacting us. When you unsubscribe, we stop sending you emails; our mailing list provider may keep your email address on a suppression list solely to make sure you are not contacted again. If you would like your details deleted entirely, please contact us.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors

Processor

Kit (ConvertKit)

What they do for us

They manage our mailing list.

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name

Kit (ConvertKit)

Category of recipient

Email marketing service provider

Country the personal information is sent to

United States

How the transfer complies with UK data protection law

The International Data Transfer Agreement (IDTA)

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: contact@cactusbrainstudios.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint